Timeline and work packages

Timeline

Work package 1: project management
Ensure the timely delivery of all work packages to the required standard, and inform stakeholders about the project.

Outputs

• Project plan


• Project blog


• Input for the support project


• Dissemination of outputs across IHR communication channels


• Final budget and completion report

Work package 2: analysis

Understand the major issues for users through face-to-face techniques, convert those issues wherever possible into remote tests, and record them quantitatively.

Outputs

• Individual user interviews and task observation


• Focus group with the Survey of London, English Heritage


• System usability scale (SUS)


• Remote testing using VerifyApp


• Case study report of usability issues identified

Work package 3: innovation

Take advice and generate ideas for the reconfiguration of services to improve the user experience.

Outputs

• Build prototype solutions to usability issues, including:
  
  
  
  • Listings
  
  
  • Source
  
  
  • Search form
  
  
  • Search results

Work package 4: evaluation

Undertake follow-on research to uncover satisfaction with proposed revisions to services.

Outputs

• (Shorter) individual user interviews and task observation


• Focus group with selected user from Survey of London


• Continued monitoring of SUS


• Repeat remote testing using VerifyApp


• Report drawing together issues and feedback for remedial solutions